FAQ's & Shipping

Where do you recommend to buy frames?

If you're looking for a DIY frame it yourself/ cost effective solution. Our favourite store-bought frames can be found at Spotlight, Country Road & French Knot.

Our Shipping Time-frames for 2025

We post on Tuesday and Fridays. Please get in touch if you need an Express post order sent sooner and we will see what we can do.
Occasionally Life gets in the way, sick kids/ Flooding/ Cyclones/ Car Issues/ Printer issues/ meaning we may be a little longer than our usual turn around times. We will endeavour to keep you up to date if there's any unexpected delays with your order

What if my order arrives damaged?

If a piece has been damaged in the post, we ask you to kindly let us know within 48 hours of receiving it by emailing us - please include photos of the damage to the artwork as well as the damage to the packaging. We are unable to assess damages without these photos of both the item and packaging.

What addresses do we deliver to?

We deliver to all addresses Australia-wide serviced by Australia Post & specialised delivery freight partners. (Including PO Boxes)

Do you offer Lay-buy?

Absolutely! Use the contact form to give me a shout, and I'll be in touch with the details.

Do we deliver overseas?

We do ship Unframed Prints and Stationery Overseas, please get in touch for a quote on shipping.

Whats your return policy?

We happily accept exchanges within 30 days of purchase. Please note a return fee will incur to cover postage costs.

Do you offer click & collect?

Yes, we do offer Click & Collect from the Port Douglas Markets located in Port Douglas, QLD. You can select this option at the checkout. 

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